Refund policy

Yes. For The Hard Hat, I think a 7-day return window makes more sense than 30 days, especially while you're a small business and many products are made to order. I would still make the policy customer-friendly for damaged or incorrect orders.

Here’s the version I’d use:

RETURN & REFUND POLICY

Last Updated: September 24, 2026

The Hard Hat is a small business, and many of our products are made to order. We want you to be happy with your purchase while keeping our return policy sustainable for our business.

7-Day Return Policy

Return requests must be submitted within 7 days of delivery.

To be eligible for a return, your item must be unworn, unused, unwashed, and in its original condition. You will also need your order number or proof of purchase.

Please contact us before returning any product. Items returned without prior approval may not be accepted.

Made-to-Order Products

Many of our apparel products are produced specifically for each order. Because of this, returns for sizing, color preference, or change of mind may be limited. Please review product descriptions and sizing information carefully before ordering.

Custom & Personalized Products

All custom and personalized products are final sale unless they arrive damaged, defective, or incorrect. This includes custom hats, apparel, drinkware, laser-engraved products, and other personalized merchandise.

Damaged, Defective or Incorrect Orders

If we made a mistake or your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and photos showing the issue. Once reviewed, we will work with you on a replacement or refund as appropriate.

Return Shipping

Customers are responsible for return shipping costs for approved standard returns unless the product was damaged, defective, or incorrect.

Original shipping charges are non-refundable except when required by law or when the return is due to an error on our part.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Exchanges

Because many products are made to order, we cannot guarantee direct exchanges. Contact us within 7 days of delivery, and we will let you know what options are available.

Cancellations

We are not able to accommodate cancellations at this time.

Final Sale Items

Custom products, personalized products, and products specifically marked Final Sale cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Questions or Return Requests

For a return request or an issue with your order, please contact The Hard Hat using the contact information provided on our website and include your order number.